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Business Flow

Business Flow

Track, analyze, and optimize your critical business processes.

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The Business Flow dashboard provides a real-time view into process and business KPI health. Errors and business exceptions are displayed for the selected step.View your business flow KPIs over time
  • Product information
  • Release notes

Overview

Business Flow enables IT teams and business owners to monitor and analyze critical business processes or flows. With Business Flow it’s easy to track business KPIs, detect process anomalies, and prioritize optimization opportunities to improve business outcomes. Business Flow is intended for users who:

  • Want to increase business efficiency, reduce process errors, and improve customer satisfaction
  • Want more effective collaboration between business and IT teams

Get started

  1. Open Business Flow; you will land at the Configuration page
  2. Click on Step 1, then use the side panel to add the business event(s) that indicate successful completion of that step.
  3. Continue to add additional steps to represent your business flow.
  4. On the Advanced settings page, you can:
    • Name your configuration
    • Choose a field from a business event to report as a KPI
    • Identify the field that will be used as a Correlation ID for all steps in your configuration

Details

Process milestones are ingested as business events to ensure real-time lossless precision. These business events can be captured by OneAgent, sent from RUM user sessions, or ingested from external business systems through a REST API. Coming soon: business events from log files. The app reports business KPIs and trends associated with the flow, including throughput, end-to-end flow duration, flow errors and business exceptions. The app also reports individual flow errors and business exceptions; these are automatically linked to Smartscape for drill-down analysis into host and process details.

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Documentation
By Dynatrace
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Full version history

ReleaseDate

Full version history

Enhancements

  • Enhanced table view in the explore unique flow modal that allows easier search and column reordering. Also, there is a new intent button to open the same view in other apps like Notebooks or Dashboards, and a new button to download the details in CSV.
  • To make more readable content in tables there is a text warp button on explore unique flow modal, and for each row, at the rightest you can find the intent button to open any of the elements of that row that are entities in other apps for deeper analysis
  • The captured business events that are configured as business exceptions are now colored in red to highlight them in the explore unique flow modal
  • Each displayed cell in the table view allows copy its value
  • You can interact now with the isolated events in the right panel, opening in the explore unique flows modal to see all the attributes of that isolated event
  • During configuration of a business flow, the selector of events or business exceptions in an step has its own scrolling panel

Bug fixes

  • In case of having an error while saving a configuration the error message toast will be clearly highlighted to alert the user that there was a failure while saving it and with the proper description of the reason of the failure.

Full version history

Enhancements

  • New actionable buttons in the business KPIs details modal to create and edit alerts based on Davis Anomaly Detection app. The bell icons from the previous version are reserved for Notifications and not the creation of Davis Anomaly Detectors.

Full version history

Enhancements

  • New distribution of major KPIs from Business Flow to keep consistency with other app and facilitate navigation and visibility of the different elements.
  • Included some changes in Edit mode, adapted to the new header and easier navigation buttons
  • The KPIs over time will be displayed in a sheet instead of a modal window
  • The left panel with the list of configurations is available in Edit mode
  • Some changes in the distribution of buttons and displayed information
  • Display a list of problems that had been detected on a KPI that has alerting configured. In previous versions, it was displaying and linking to the last problem, but now it shows the complete list and link to Problems app for each one

Full version history

Enhancements

  • Added some enhancements on navigation and look and feel in the right side panel that allows filtering unique flows and events.

Bug fixes

  • Minor error solved when collecting the status of any alert defined using Davis Anomaly Detection
  • In the case of isolated events in an step, the total number of rows in the table now corresponds to the total number of exceptions reported in the selected step..

Full version history

Bug fixing

  • Some minor problems solved on the validation step when a business flow is edited and saved. Those problems were causing issues in the logging, but not on any user.
  • Solved an issue related to the Status evaluation of a Davis Anomaly Detection defined in any KPI on Business Flow that was always displaying Pending status.

Full version history

Bug fixes

  • Timestamps displayed as the timeframe of the results are now refreshed with new timeframe based on the new selection chosen or if you click on refresh button on a relative timeframe
  • Removed some empty space on lateral right panel in edit mode to facilitate navigation

Full version history

Enhancements

  • Define alerting on key metrics based on Davis Anomaly Detection for short duration processes (less than 30 minutes average duration) in the KPIs over time window
  • Minor performance enhancements and adjustments

Full version history

Enhancements

  • Minor performance enhancements and adjustments

Full version history

Enhancements:

  • When a step is defined as a loop, the statistics related to the number of repetitions in that step (min/max/median) are displayed with a resolution of 2 decimals for better reading.

Bug fixes:

  • When Business Exceptions are filtered in the right panel and there are no business events defined as exceptions, the panel displays the empty table and does not show the error message
  • If a user has a custom timezone defined in the Dynatrace user settings, the timeframe under "Results for..." text now correctly displays the exact timeframe of execution of the business flow analysis as it is defined in the timeframe selector
  • Solved an issue that makes a business flow configuration be loading infinite time, when a configuration is saved or duplicated and the user does not have the right permissions to do that task

Full version history

Enhancements

  • Time series charts of the business flow metrics have a granularity of 60 data points

Full version history

Bug fix

  • Changed the behavior in navigation that in certain circumstances generic browser message about saving updates on the page appears
  • Allow saving an empty Description or optional attributes in Rename model window

Full version history

Enhancements

  • Updated the demo configuration that is available after a fresh install

Bug fix

  • The timeframe selector will no longer reset to a default value of three days on a browser refresh when a different value was set.

Full version history

Bug fix

  • Numerical values as event.type or event.provider are supported when selecting business events in step definition of a business flow.

Full version history

Bug fix

  • Resolved a bug related to single value tiles on top that were not displayed after an update on design system dependencies

Full version history

Enhancements

  • Removed a limit in a query when an step has detached (no correlation ID) business events.

Full version history

Bug fix

  • When editing the configuration and adding steps between others, the funnel view showed a blow not ordered correctly, and now it shows the right order
  • Using numerical values in the event.provider and event.type definitions is now supported, and application allows them without generating errors

Full version history

Bug fix:

  • Fixed an issue where the variation within conversion funnels was not calculated correctly.
  • Fixed an issue where empty business KPI values triggered a validation error.
  • When a user doesn't have storage:bizevents:read permissions, the application doesn't crash and provides a self-explanatory error message to help troubleshooting the issue.
  • Application doesn't crash when a user removes all the columns from detail view of an unique flow and opens a new unique flow.

Full version history

Enhancements

  • Update on the complete UI to facilitate navigation between edit and analyze mode in a business flow and between business flows.
  • Removal of the main configuration list start page to become a navigation bar on the left between configurations
  • Update on the view of the main four key performance indicators of the business process, and make them clickable to see their evolution over time in a modal window
  • Enhancements in the funnel view for conversion linear business flows
  • Loops bubble displays more relevant information about the number of loops happened with a minimum and maximum number, in addition to median
  • New lateral panel that allows filtering by keywords, steps and type of flows like completed, inflights or drops, or the ones with business exceptions
  • A new step in edit mode to verify that business flow configuration is valid before saving it

Bug fix

  • Adapt the remove button of a connection between steps to not be hidden by long titles
  • Minor enhancements to avoid errors while migrating configurations from AppState to AppSettings.

Full version history

Bug fix

  • When removing a value on a label definition on Advanced settings (KPI, type of flow, etc.), it is not required to double delete as it was leaving an space in the textbox on first deletion action.
  • Leaving any of the text fields empty in Advance settings doesn't generate an error while saving.
  • During migration of settings from AppState to AppSettings (Settings 2.0), there were some edge use cases that were failing silently, that now are not failing, but in case they do, it will alert and log the error.
  • Update on the timeframe selector component, as previous versions issued a bug.

Full version history

Maintenance

  • Added a validation in empty attributes while saving business flow configurations and settings to avoid errors in the process.

Bug fix

  • Minor enhancements to fix strange behavior in the batching process that calculates metrics on complex business flows
  • HIde a badge once confirmed a saving process
  • Application don't crash when sorting by name the business flows in main window

Full version history

Maintenance:

  • Failing save operations in configurations will not reset the unsaved changes
  • Save operations will not fail if there is an empty field that is not mandatory
  • Minor updates in the dependencies of the app

Full version history

Enhancements

  • Due to migration of settings to Settings 2.0, some new permissions are required, so if a user access the app and doesn't have the new settings privileges, it will be alerted with a clear message of the missing permissions that are required to access the new configurations storage
  • New messages on the section of Business Flow on Settings 2.0 page alerting that any change done there may incur in unexpected behaviour on the app or, directly, losing access to the settings of business flows
  • New alert on the app when a configuration was saved or modified at Settings 2.0 app and the app is unable to read

Maintenance

  • Updates on certain dependencies for security reasons.

Full version history

Enhancements

  • When several events happen for same unique flow and configured business KPI is extracted from those events, it is possible to choose calculation type for the attributes that appear in each event between sum of values, first or last value of them (sorted by timestamp).
  • New confirmation window when leaving edit mode without saving configuration changes to validate the action.
  • Migration of configurations of business flows to Settings 2.0. In order to not get errors, it is required that users have app-settings:objects:read and app-settings:objects:writeprivileges in their profiles to allow application interact with Settings 2.0.

Full version history

Bug fix

  • In some conditions, it was not possible to remove a connection between two steps, selecting it and click on remove on the side panel.
  • Disabled open with intent buttons in any place of the app when using demo data that only exists in the app context to avoid errors
  • Opening the edit mode after selecting a node in the view mode crashed the app when followed an specific click path.

Full version history

Bug fix

  • Solved an error that made application crash while switching from view to edit on a business flow

Full version history

Enhancements

  • Loops in a single step are now supported, for those use cases that a single step can happen several times and metrics related to the number of occurrences and average time between them are relevant for the monitored business process
  • A new loop icon in edit mode allows building an step with an inner loop. Also exists the option to drag-n-drop connection icon on original step to build a loop
  • All metrics between steps to show average duration, and number of inflights and drops, are adapted to support steps that contain a loop
  • A loop is not considered a branch, so the number of branches is still limited to 5 of them.
  • Funnel view is still available if the business flow is linear, even if it has loops
  • New warning messages for incorrectly ordered flows adapted to loops scenarios
  • Removing connections between steps and loops is now supported when working in edit mode when the ending business flow without that connection is a type of bizflow currently supported
  • Added some minor changes in the bubble chart view.

Bug fix

  • Some adjustments in language in some parts of the UI

Full version history

Enhancements

  • Minor changes in the chart-flow view to allow easier navigation on the flow.
  • Migration of some UI components to newer versions

Bugfix

  • Display detail lateral panel with information of the configuration of an step even if calculations resulted in zero values or failed while fetching.

Full version history

Bug fix

  • Application won't crash after clear selection while defining a business key performance indicator in advance settings

Full version history

Bug fix

  • Event provider strings now support special characters that before crashed the selector of available event types on step configuration

Full version history

Enhancements

  • Enhanced settings to configure the business flow (conversion or fulfilment, for example), choose labels and units.
  • Preview option of business KPIs in settings once configured.
  • Updated the logic when calculating the previous timeframe for comparison in charts to be more accurate.

Bug fix

  • Solved a bug that doesn't allowed to go back in the browser and leave the app.
  • Events list on an step detail is always refreshed on every click on each step bubble.
  • Detailed view of a business flow is possible when defined Correlation ID is a number.
  • Fixed some UI bugs

Full version history

Enhancements

  • A new starting node can be added when a business process flow is defined
  • Updating application logo
  • Single space character is not allowed as Correlation ID

Full version history

Bug fix

  • Application will ignore bizevents with empty event.provider or empty event.type (or both at same time) when searching for bizevents that will define key performance indicator

Full version history

Enhancements

  • Create a new configuration based on an existing one by duplicating it
  • Small changes in the UI to facilitate navigation into relevant data in detail lateral panel
  • Removed the update to new version banner as applications will be updated automatically
  • Adjustments in warnings when detected problems with Correlation IDs or when a predecessor steps has less unique flows than current step

Bug fix

  • More clear message when a portion of events in a single step doesn't have a correlation ID, so not all unique flows can be calculated
  • Inform when some of the unique flow calculations fail
  • Solved an error that happens In some situations, when building a new connection between two existing steps that are not connected and another step gets disconnected in the tree chart

Full version history

Enhancements

  • Branched business processes are now supported, giving the option to create up to 5 branches from a single step and up to 5 events per single step
  • Funnel view is disabled in branched business processes
  • Increased the total amount of nodes to 20 in a single configuration
  • Completely disabled steps, with all their events disabled, are no longer supported and a configuration in such scenario can not be saved
  • Local correlation IDs can be defined on each event inside an step. This local correlation ID overrides the global correlation ID defined in settings
  • More verbose and clear alerting when correlation IDs are missing with warnings and information banners
  • New alerting for incorrect flows when detecting that there are more unique flows on a predecessor step compared with its antecessor step (like flows that are missing steps or happening in different order than configured steps)
  • A new help menu in top right
  • Faster loading of elements in settings page
  • A new enhanced icon of the app

Full version history

Bug fix

  • Fixed some text style when some names on steps or event.types are too long and overflows lateral detail panel when exploring step or inter-step bubbles

Full version history

Bug fix

  • Fixed some text style when some names on steps or event.types are too long and overflows lateral detail panel when exploring step or inter-step bubbles

Full version history

Bug fix

Updates in the common libraries of the application for consistency

Full version history

Enhancements

  • Added some feature logging capabilities to measure feature adoption

Full version history

Enhancements

  • A new configuration demo added to the list of configurations removing the toggle of "use demo data" for better onboarding

Full version history

Enhancements

  • Added an alert in side bar when an step contains events that doesn't have correlation ID. This alert informs of the total number of events without correlation ID from the total events in that step

Bug fix

  • A new alert is raised informing that user misses a permission to review the Hub catalog for updates in the app

Full version history

Enhancements

  • New detail panel for each step with list of unique correlation IDs counted on that step, that allows searching for filtering or opening the table view in another application as Notebooks or Dashboards for detailed investigation
  • New detail panel for each bubble between steps with list of unique correlation IDs classified as drops or inflights, that allows searching for filtering or opening the table view in another application as Notebooks or Dashboards for detailed investigation
  • Better behaviour when changing the business KPI in settings from an existing value
  • Add a trend icon in the average time in the bubbles between steps to see if this value increases or decreases against previous timeframe
  • Other minor enhancements

Bug fixes

  • When a bubble between steps is selected is now highlighted
  • Generate a list of detailed events in explore tab if there are in selected step, that doesn't have a correlation ID, alerting user that there aren't unique flows because of that

Full version history

Bug fixes

  • Fixed a change in hub services that prevented the app to get list of published versions to check if an update is available.

Full version history

Enhancements

  • Minor code enhancements

Full version history

Bug fixes

  • Better error message when a data request fails, instead of displaying data not available (N/A)

Full version history

Enhancements

  • Updated charts to new Strato design system

Bug fixes

  • Fixed and unified formats of numbers displayed in different areas of the application

Full version history

Enhancements

  • Added self-monitoring capabilities

Full version history

Enhancements

  • Application shows a banner alerting in case there is a new version available of the app in Hub ready for updating.

Full version history

Enhancements

  • Improved error message when user doesn't have permissions to perform certain task
  • Better visualization of business flows names when listed

Bug fixes

  • Charting on average duration of a business flow shows right units formatting in Y axis
  • Solved an edge case where after getting data to be displayed in a chart, it shows "No data available"
  • Time series charts now shows correct positioning of the crosshairs and tooltip during hovering, and doesn't cut the gridline
  • Correct number formatting on single value charts inside "Analyze error"

Full version history

Enhancements

  • Small changes in business flow configurations list for better user experience

Bug fixes

  • Correlation IDs with hyphens are correctly processed
  • DQL query opened in Log and event explorer from funnel view is now well formed

Maintenance

  • Minor updates on frameworks to keep compatibility between components

Full version history

Bug fixes

  • Right coloring in thresholds in average fulfilment time (duration)
  • Lateral panel with detail view closes when switching to funnel view

Full version history

Hotfix

  • Minor maintenance update of a back-end component

Full version history

Patch Changes

  • Fixed event.type selector while configuring an step with events that has empty event.provider

Full version history

First production release of Business Flow app by Dynatrace including following main functionalities.

  • Configuration for linear business flows without branches
  • Steps can contain event types for unique flow analysis and event types for business exceptions
  • Errors are accounting business exceptions defined on the steps
  • Business key performance indicator is mapped using a business event and attribute (optional)
  • Correlation ID provides counting unique flows, drops and inflights between steps, and time for fulfilment
  • View KPIs over time provides a dashboard of the four relevant indicators over time

Full version history

No release notes

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